Privacy Policy

1. Introduction

EasyTickit (“EasyTickit,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using EasyTickit, you agree to the practices described in this policy.

EasyTickit is operated from Nashville, Tennessee, USA. This policy is governed by the laws of the State of Tennessee and applicable federal law.

2. Information We Collect

a. Account Information

When you create an account, we collect your name and email address through our authentication provider, Clerk. We do not store passwords — authentication is handled entirely by Clerk.

b. Content You Submit

EasyTickit allows you to submit text, paste notes, or upload files (PDF, DOCX, TXT, audio, etc.) for the purpose of extracting structured project tickets. This content is transmitted to our AI processing pipeline and converted into tickets. We do not store the raw content of your uploads after processing is complete. Files are processed transiently and discarded.

c. Extracted Ticket Data

The structured tickets generated from your input are stored in our database so you can review, edit, approve, and push them to your connected project management tools (Jira, Asana, Notion, Linear). This data is associated with your account and workspace.

d. Job History and Token Usage

We record metadata about each extraction job (e.g., date, status, number of tickets generated) and aggregate token usage to enforce plan limits and display usage summaries to you. This data does not include the content of your original input.

e. Billing Information

If you subscribe to a paid plan, billing is handled entirely by Stripe. We do not store your payment card information. We receive only billing status and subscription metadata from Stripe.

f. Integration Credentials

If you connect a third-party integration (e.g., Jira, Asana, Notion, Linear), we store the OAuth tokens or API keys required to push tickets on your behalf. These credentials are encrypted at rest.

3. How We Use Your Information

• To provide and operate the EasyTickit service
• To authenticate your identity and manage your account
• To process your uploaded content and generate structured tickets
• To push approved tickets to your connected project management tools
• To enforce usage limits and display your plan usage
• To process payments and manage your subscription
• To communicate important service updates, security notices, or policy changes

We do not use your content for advertising, we do not build behavioral profiles, and we do not sell your data to any third party.

4. AI Processing and Your Data

EasyTickit uses the Anthropic Claude API to extract structured tickets from your submitted content. Your content is sent to Anthropic's API solely for the purpose of generating ticket data for you.

We do not use your content to train AI models. Anthropic's API usage policies apply to data transmitted through their API. You can review Anthropic's privacy practices at anthropic.com/privacy.

5. Third-Party Services

EasyTickit integrates with the following third-party services to operate:

• Clerk — Authentication and account management (clerk.com/privacy)
• Stripe — Payment processing (stripe.com/privacy)
• Our AI processing provider — Used to extract structured tickets from your submitted content. Your content is transmitted solely to perform this extraction and is not retained or used for training.
• Cloudflare — Hosting and infrastructure (cloudflare.com/privacypolicy)
• Our database infrastructure provider — Stores your account, ticket, and workspace data securely.
• Jira, Asana, Notion, Linear — If you connect these tools, we interact with their APIs on your behalf using credentials you provide. Their respective privacy policies apply to data pushed to their platforms.

6. Data Retention

We retain your account data and ticket history for as long as your account is active. If you delete your account, we will delete your personal information and associated ticket data from our systems within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Raw uploaded file content (PDFs, DOCX, audio, pasted text) is not retained after the extraction job is complete. It is processed and discarded.

7. Data Security

We take reasonable technical and organizational measures to protect your data, including encryption of stored credentials, HTTPS in transit, and access controls. We take the security of your data seriously and continuously work to safeguard it. However, no method of transmission or storage is 100% secure, and we encourage you to use a strong, unique password and protect your account credentials. EasyTickit cannot be held liable for unauthorized access resulting from factors outside our reasonable control.

8. Your Rights

Depending on where you are located, you may have rights including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to or restrict processing of your data

To exercise these rights, contact us at the email address listed in Section 11.

California Residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of personal information. We do not sell personal information.

EU/EEA Residents (GDPR): If you are accessing EasyTickit from the European Union or European Economic Area, you have additional rights under GDPR. Our legal basis for processing your data is performance of a contract (providing the service) and your consent where applicable. You may contact us to make a data subject request at any time.

9. Children's Privacy

EasyTickit is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated to users via email or a notice in the application. Continued use of EasyTickit after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

EasyTickit
Nashville, Tennessee, USA
Email: support@easytickit.com